1. Delivery & Pickup Locations

• Amman Office: Customers can collect or return vehicles at our main office during working hours.
• Queen Alia International Airport: Airport pickup and drop-off services are available. Flight details must be provided at least 24 hours in advance.
• Hotel or Residence Delivery: Delivery within Amman city is available upon request. Additional charges may apply for locations outside Amman.

2. Delivery and Return Timing

• Operating Hours: Daily from 09:00 AM to 07:00 PM.
• After-Hours Service: Available upon request and may include an extra fee of 20 USD.
• Late Return: Returns made more than one hour after the scheduled time without prior notice are subject to an additional daily charge.

3. Delivery Fees

• Within Amman: Free of charge (for selected locations).
• Outside Amman: Additional delivery fees apply depending on distance.
• Airport Service (after 07:00 PM): A small surcharge may be applied for evening or late-night deliveries and returns.

4. Vehicle Condition and Handover

• Each vehicle is inspected and cleaned before delivery.
• Customers are required to review the vehicle’s condition and report any existing damage before signing the rental agreement.
• Any unreported damage found upon return may be the renter’s responsibility.

5. Changing Delivery or Pickup Details

• Changes to delivery time or location must be communicated at least 2 hours before the scheduled pickup.
• Requests made later are subject to availability and possible extra charges.
• Trivo Car Rental reserves the right to adjust or decline changes if logistics or timing cannot be accommodated.

6. Customer Responsibility

• The customer must be present (or represented by an authorized person) during vehicle delivery and return.
• All necessary documents — including ID, driving license, and payment method — must be provided at pickup.
• Failure to provide required documents may delay or cancel the delivery.

7. Contact Information

If you have any questions regarding vehicle delivery or pickup methods, please contact us:

8. Legal Notice

This Delivery and Method Policy forms an integral part of the general Terms and Conditions of Trivo Car Rental. By confirming a booking, you acknowledge that you have read and accepted this policy in full.