DELIVERY AND METHOD POLICY

1. Delivery & Return Locations

• Amman Office: Customers may collect or return vehicles at our main office during operating hours.
• Queen Alia International Airport: Airport pickup and return services are available by prior arrangement. Customers must provide accurate flight details at least 24 hours before the scheduled service.
• Hotel or Residence in Amman: Delivery and collection are available upon request. Service is free in selected areas and remains subject to confirmation.
• Locations Outside Amman: Delivery and collection may be arranged for an additional fee based on the location, distance, timing, and operational availability.

The confirmed delivery or return location will be shown in your booking confirmation.

2. Service Hours & Timing

• Standard service hours are daily from 9:00 AM to 5:00 PM.
• After-hours service is available only by prior confirmation and may carry an additional fee of USD 20, or the equivalent amount in Jordanian dinars.
• Customers should be available at the confirmed location and time. Delays may affect vehicle availability or the delivery schedule.
• A return made more than one hour after the confirmed return time, without prior approval, may be charged as an additional rental day together with any applicable charges.
• For airport bookings, customers should notify Trivo promptly of any flight delay, cancellation, or schedule change.

3. Delivery & Collection Fees

• Selected locations within Amman: free of charge.
• Other locations within or outside Amman: the applicable fee will be quoted and confirmed before the service.
• Airport or other services outside standard operating hours: the confirmed after-hours fee may apply.
• A change to the confirmed location or time may result in a revised delivery or collection fee.

Any applicable fee will be disclosed before the delivery or collection arrangement is confirmed.

4. Vehicle Inspection & Handover

• Each vehicle is inspected and prepared before delivery.
• At handover, the customer must review the vehicle's condition, fuel level, mileage, equipment, and any existing damage.
• All visible damage or concerns must be recorded on the rental agreement or vehicle condition report before the customer accepts the vehicle.
• The customer should not sign the handover documents until the recorded vehicle condition is accurate.
• New damage, missing items, fuel shortages, or other differences identified at return may be charged to the renter in accordance with the rental agreement, supporting inspection records, and applicable law.

5. Changing the Delivery or Return Details

• Requests to change the confirmed time or location must be submitted at least two hours before the scheduled service.
• All changes are subject to vehicle, staff, and logistical availability.
• Late change requests may be declined or may result in an additional fee.
• A requested change is not confirmed until Trivo provides written confirmation.

6. Customer Responsibilities

• The main renter must normally be present at vehicle delivery with the required original documents. Any alternative arrangement must be approved by Trivo in advance.
• The renter and every approved additional driver must meet Trivo's age, licence, identification, and rental eligibility requirements.
• The customer must provide a valid driving licence, passport or national ID, booking confirmation, and an accepted payment method where required.
• Failure to provide the required documents, payment, deposit, or authorization may delay or prevent delivery and may be treated under the applicable cancellation or no-show terms.
• The vehicle remains the renter's responsibility until it is returned to an authorized Trivo representative and the return is recorded or acknowledged.

7. Contact Information

For delivery, collection, flight updates, or changes to your confirmed arrangements, please contact:

8. Agreement & Legal Notice

This Vehicle Delivery & Return Policy forms part of Trivo's Rental Terms & Conditions and applies together with your booking confirmation and rental agreement. By confirming a booking and using the delivery or collection service, you acknowledge that you have read and accepted this policy. Nothing in this policy limits any rights available under applicable Jordanian law.