At Trivo Car Rental, we strive to provide clear, fair, and transparent booking terms for our clients. This Refund & Cancellation Policy outlines how cancellations, modifications, and refunds are handled for your car rental reservation.
Booking: Means your confirmed reservation of a vehicle with us.
Pick-up Time: Means the scheduled time when you are to collect the vehicle.
No-Show: Means you fail to pick up the vehicle at the scheduled time without prior notification.
How to cancel: You may cancel your booking by contacting us via email at info@trivocar.com or phone at +962 799 204 035.
36+ Hours Notice: If you cancel at least 36 hours before the pick-up time, we will provide a full refund of the paid amount (excluding any non-refundable deposit) unless otherwise stated.
Under 24 Hours Notice: If you cancel less than 24 hours before the scheduled pick-up, a cancellation fee of 50% will apply.
No-Show: In case of a No-Show, the full rental amount will be charged and no refund will be provided.
Processing time: Refunds will be processed to the original payment method within 5-7 business days after we receive your cancellation request.
Bank fees: Any bank or credit card processing fees are to be borne by the customer.
Non-refundable rates: Certain special offers, pre-paid rates, or discounted rates may be non-refundable; this will be clearly indicated at the time of booking.
Notice required: You may request a change of date, time, or vehicle type by contacting us at least 12 hours prior to your pick-up time.
Availability & Costs: Modifications are subject to vehicle availability and may incur an additional charge or rate adjustment.
Downgrades: If you change to a lower-value vehicle or shorter rental period, the difference may not be refundable.
Our right to cancel: We reserve the right to cancel your reservation in case of vehicle unavailability, mechanical failure, or unforeseen circumstances.
Company refunds: If we cancel, you will receive a full refund of any amount paid.
Liability: We are not liable for any indirect costs (e.g., travel or accommodation) resulting from our cancellation.
Force Majeure: For reasons beyond your or our control (e.g., flight cancellation, illness, natural disasters), we may offer a refund or credit at our discretion. Official documentation may be requested.
Case-by-case: Such decisions are made on a case-by-case basis and do not form part of the standard refund entitlement.
Additional fees: Any late return fees, damage charges, fuel shortage fees, or other ancillary costs incurred during rental are non-refundable.
Add-ons: Prepaid add-ons or products may have separate terms (e.g., “non-refundable insurance waiver”).
Your booking is subject to acceptance of our full Terms & Conditions and this Refund & Cancellation Policy. If you have any queries regarding cancellations or refunds, contact us at:
Email: info@trivocar.com
Phone: +962 799 204 035