At Trivo Car Rental, we strive to provide clear, fair, and transparent booking terms for our

    clients. This Refund & Cancellation Policy outlines how cancellations, modifications, and refunds

    are handled for your car rental reservation.

1. Definitions

   

Booking means your confirmed reservation of a vehicle with us.

   

Pick-up Time means the scheduled time when you are to collect the vehicle.

   

No-Show means you fail to pick up the vehicle at the scheduled time without prior notification.

2. Cancellation by the Customer

      You may cancel your booking by contacting us via email or phone:

      Email: info@trivocar.com

      Phone: +962 799 204 035

      If you cancel at least 36 hours before the pick-up time, we will provide a full refund

      of the paid amount (excluding any non-refundable deposit), unless otherwise stated.

      If you cancel less than 24 hours before the scheduled pick-up, a cancellation fee of

      50% will apply.

      In case of a No-Show, the full rental amount will be charged and no refund will be provided.

3. Refunds

      Refunds will be processed to the original payment method within 5–7 business days

      after we receive your cancellation request.

   

Any bank or credit card processing fees are to be borne by the customer.

      Certain special offers, pre-paid rates, or discounted rates may be non-refundable; this will be

      clearly indicated at the time of booking.

4. Modification of Booking

      You may request a change of date, time, or vehicle type by contacting us at least

      12 hours prior to your pick-up time.

      Modifications are subject to vehicle availability and may incur an additional charge

      or rate adjustment.

      If you change to a lower-value vehicle or a shorter rental period, the difference may not

      be refundable.

5. Cancellation by the Company

      We reserve the right to cancel your reservation in case of vehicle unavailability,

      mechanical failure, or unforeseen circumstances.

   

If we cancel, you will receive a full refund of any amount paid.

      We are not liable for any indirect costs (e.g., travel or accommodation) resulting from

      our cancellation.

6. Exceptional Circumstances

      For reasons beyond your or our control (e.g., flight cancellation, illness, natural

      disasters), we may offer a refund or credit at our discretion. Documentation may be requested.

      Such decisions are made on a case-by-case basis and do not form part of the standard

      refund entitlement.

7. Non-Refundable Items

      Any late return fees, damage charges, fuel shortage fees, or other ancillary costs incurred

      during rental are non-refundable.

      Prepaid add-ons or products may have separate terms (e.g., “non-refundable insurance waiver”).

8. Contact & Agreement

    Your booking is subject to acceptance of our full Terms & Conditions and this Refund &

    Cancellation Policy. If you have any queries regarding cancellations or refunds, contact us at:

    Email: info@trivocar.com

    Phone: +962 799 204 035