Pick-Up & Drop-Off Made Simple

Trivo also offers vehicle delivery and collection outside Amman.

Available destinations and locations can be selected during the online booking process. These may include:

An additional delivery or collection fee may apply depending on:

The applicable fee will appear automatically during the booking process before the customer confirms the reservation.

This ensures that the customer knows the total cost in advance.

Customers can request to collect the vehicle from one location and return it to another.

Examples include:

The applicable one-way fee depends on the selected pick-up and return locations.

The exact cost will be calculated and displayed during the online booking process.

When customers provide their correct flight number, the Trivo team monitors the flight status.

If the flight is delayed:

• We will track the updated arrival time.
• The representative’s meeting time will be adjusted.
• The representative will be available according to the updated flight arrival.
• The customer should remain reachable by telephone or WhatsApp after landing.

Customers must provide the following documents:

The documents can be sent to Trivo through WhatsApp before the pick-up time.

Sending the documents in advance helps us prepare the rental agreement and complete the handover within approximately 15 minutes.

Customers can pay using:

We accept major card types, including Visa and Mastercard.

For cash payments made in a foreign currency, the applicable exchange rate will be confirmed at the time of payment.

Any required payment or security amount will be explained clearly in the booking confirmation and rental agreement.

When the customer meets our representative, the vehicle handover should take no more than approximately 15 minutes, provided that all documents and booking information have been submitted in advance.

During the handover:

1. The customer’s documents will be verified.
2. The rental agreement will be reviewed and signed.
3. The vehicle’s condition will be checked.
4. The fuel level and mileage will be recorded.
5. The keys and vehicle documents will be provided.
6. Any booked extras will be confirmed.
7. The customer may ask any final questions before leaving.

The customer and Trivo representative will inspect the vehicle together at the beginning and end of the rental.

The inspection includes:

• Exterior condition.
• Interior condition.
• Existing marks or damage.
• Fuel or battery level.
• Mileage.
• Tyres and windshield.
• Vehicle documents.
• Keys.
• Accessories.
• Child or baby seats, if booked.

Any existing damage will be recorded before the customer starts the rental.

The vehicle must be returned on the agreed date and at the agreed time.

A grace period of up to two hours is allowed.

If the customer expects to be late, they must contact Trivo as soon as possible.

Rental extensions are subject to:

• Vehicle availability.
• Confirmation from the Trivo team.
• Payment of any additional rental charges.

An extension is not considered approved until it has been confirmed by Trivo.

Customers can request a change to their:

All changes are subject to availability.

Additional charges may apply depending on:

• The new location.
• The distance.
• The requested time.
• Whether the service is outside regular working hours.
• Whether the booking becomes a one-way rental.

The applicable cost will be confirmed before the change is accepted.