PRIVACY POLICY

1. Information We Collect

Depending on how you interact with us, we may collect:

• Identification and contact information: Full name, phone number, email address, residential address, date of birth, nationality, passport or national ID information, driver’s licence details, and copies of identification documents.
• Booking and rental information: Reservation details, rental dates, selected vehicle, pickup and return locations, additional drivers, rental history, and related communications.
• Payment and transaction information: Payment method, billing details, transaction records, security deposits, refunds, fines, and additional charges. Payment card details may be processed securely by authorized third-party payment providers and may not be stored directly by Trivo.
• Vehicle and trip-related information: Vehicle condition reports, mileage, fuel level, accidents, damages, traffic violations, and roadside assistance records.
• Technical and website information: IP address, browser and device type, operating system, visited pages, referral source, cookies, and website activity.
• Communications: Emails, WhatsApp messages, telephone enquiries, customer-support requests, reviews, and feedback.

2. How We Collect Your Information

We may collect information:

• Directly from you when you make a reservation, complete online check-in, sign a rental agreement, contact us, or use our services.
• Automatically when you use our website, through cookies and similar technologies.
• From authorized third parties, such as booking platforms, travel agents, payment providers, insurance companies, or additional drivers included in a reservation.
• From competent authorities when necessary to manage traffic violations, accidents, legal claims, or regulatory requirements.

If you provide personal information relating to another person, such as an additional driver, you confirm that you are authorized to provide that information and that the person has been informed of this Privacy Policy.

3. How We Use Your Information

We may use your personal information to:

• Process, confirm, modify, and manage reservations and rental agreements.
• Verify your identity, driving licence, age, and eligibility to rent a vehicle.
• Process payments, deposits, refunds, fines, and other rental-related charges.
• Deliver and collect vehicles and provide roadside or customer assistance.
• Communicate with you about reservations, rental services, enquiries, and support requests.
• Manage accidents, damage claims, insurance matters, and traffic violations.
• Prevent fraud, misuse, security incidents, and unlawful activity.
• Maintain and improve our website, services, fleet operations, and customer experience.
• Send promotional communications where you have provided consent or where permitted by law. You may unsubscribe at any time.
• Comply with legal, regulatory, accounting, insurance, and law-enforcement requirements.

We process personal information based on your consent, the performance of a rental agreement, compliance with legal obligations, or another lawful basis permitted under applicable law.

4. Sharing Your Information

We do not sell or trade your personal information.

We may disclose information when reasonably necessary to:

• Payment processors, banks, and financial institutions.
• Insurance companies, roadside-assistance providers, repair centres, and vehicle service providers.
• Booking platforms, travel agents, and business partners involved in your reservation.
• Technology, website-hosting, communications, analytics, and customer-support providers.
• Government bodies, police, courts, traffic authorities, or other competent authorities where required by law.
• Professional advisers, including lawyers, accountants, and auditors.

Third-party service providers are permitted to use the information only for the agreed service and must protect it in accordance with applicable confidentiality and data-protection requirements.

5. International Data Transfers

Some service providers or booking partners may process information outside Jordan. Where personal information is transferred internationally, we take reasonable steps to ensure that the transfer is lawful and that appropriate safeguards are applied as required by Jordanian law.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete the rental and provide the requested services.
• Maintain business, accounting, insurance, and transaction records.
• Resolve disputes and manage legal claims.
• Meet regulatory and legal obligations.

Retention periods may vary depending on the type of information and the applicable legal or contractual requirements. Information that is no longer required will be securely deleted, anonymized, or otherwise disposed of.

7. Data Security

We apply appropriate technical and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, loss, destruction, or misuse.

Access is limited to authorized employees and service providers who require the information for legitimate business purposes. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

8. Data Breach Notification

If a data breach occurs that poses a serious risk to the security of your personal information, we will notify affected individuals without undue delay, and will notify Jordan’s competent data protection authority within the timeframe required under the Personal Data Protection Law No. 24 of 2023. Notifications will describe the nature of the breach and the steps we are taking, or recommend you take, to reduce any resulting risk.

9. Cookies and Similar Technologies

Our website may use essential, functional, and analytical cookies to:

• Operate the website and booking functions.
• Remember your preferences.
• Understand website usage and performance.
• Improve our services and user experience.
• Support marketing activities where you have provided the required consent.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Be informed about the processing of your personal information.
• Access and obtain a copy of your information.
• Request correction, amendment, completion, or updating of inaccurate information.
• Withdraw previously provided consent.
• Request the restriction or limitation of certain processing.
• Object to certain processing or automated decision-making.
• Request deletion or removal of information where legally applicable.
• Request the transfer of your information where applicable.
• Submit a complaint concerning the use of your personal information, including to Jordan’s Personal Data Protection Council, the regulatory authority responsible for enforcing the Personal Data Protection Law No. 24 of 2023.

Some requests may be restricted where we are legally required to retain or process the information. We may request proof of identity before processing a privacy request.

To exercise your rights, please contact us using the details below.

11. Third-Party Websites

Our website may contain links to booking platforms, payment providers, social-media services, or other third-party websites. Their privacy practices are governed by their own policies, and Trivo is not responsible for how those third parties collect or use information.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, business practices, or legal requirements. The updated version will be published on our website with a revised “Last Updated” date.

13. Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact:

You can also reach us directly through our Contact Us page.