PRIVACY POLICY
At Trivo Car Rental, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or use our services.
- INFORMATION WE COLLECT
We may collect the following types of information:
- Personal information such as full name, phone number, email address, passport number, national ID, and driver’s license details.
- Payment information including credit card or debit card details.
- Booking details and rental history.
- Technical information such as IP address, browser type, device type, operating system, and cookies.
- Communication records when you contact us by phone, email, WhatsApp, or through our website.
- HOW WE USE YOUR INFORMATION
We use your information for the following purposes:
- To process your vehicle booking and payment.
- To verify your identity and eligibility to rent a vehicle.
- To communicate with you regarding your reservation, support requests, or important updates.
- To improve our website, booking system, and customer experience.
- To prevent fraud, misuse, and unauthorized transactions.
- To comply with legal and regulatory obligations.
- To send promotional offers and service updates where permitted.
- DATA PROTECTION AND SECURITY
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, disclosure, alteration, or loss.
Access to customer data is restricted to authorized personnel only. We also use secure systems and procedures to help protect payment and personal information.
- SHARING OF INFORMATION
We do not sell, rent, or trade your personal information to third parties.
However, we may share your information when necessary with:
- Insurance providers.
- Payment processors and banking partners.
- Government authorities, police, or legal entities when required by law.
- Trusted service providers who help us operate our website or deliver our services, under strict confidentiality obligations.
- COOKIES
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze website performance.
You may disable cookies through your browser settings, but some parts of the website may not function properly if cookies are disabled.
- YOUR RIGHTS
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your data where legally permitted.
- Withdraw consent for certain data processing activities.
- Contact us if you believe your privacy rights have been violated.
- DATA RETENTION
We retain your information only for as long as necessary to fulfill booking, legal, operational, accounting, and security purposes.
When your personal data is no longer required, we may securely delete or anonymize it in accordance with applicable laws and business needs
- THIRD-PARTY LINKS
Our website may contain links to third-party websites or services. Trivo Car Rental is not responsible for the privacy practices or content of those external websites. We recommend reviewing their privacy policies before providing any personal information.
- POLICY UPDATES
Trivo Car Rental reserves the right to update or modify this Privacy Policy at any time without prior notice. Any updates will be published on this page and will become effective once posted on our website.
- CONTACT US
If you have any questions, requests, or concerns regarding this Privacy Policy, please contact us:
Trivo Car Rental
Email: info@trivocar.com
Phone: +962 799 204 035
Website: www.trivocar.com
By using our website or booking a vehicle with Trivo Car Rental, you acknowledge and agree to this Privacy Policy.