TERMS AND CONDITIONS

1. Rental Eligibility

• The primary renter and every additional driver must be named and approved in the Rental Agreement.
• The minimum driver age is 21. A minimum age of 23 may apply to large SUVs, premium vehicles, or selected categories.
• A young-driver fee may apply to renters or drivers under 25 when shown during booking or in the Rental Agreement.
• Each driver must hold a valid driving licence accepted in Jordan and normally must have held it for at least one year.
• International visitors must present a valid passport and their original driving licence. An International Driving Permit may be required where the licence is not accepted or cannot be read in English or Arabic.
• Trivo may refuse or cancel a rental if documents are invalid, eligibility requirements are not met, information is inaccurate, or safe and legal use cannot be confirmed.

2. Booking, Vehicle Category, and Availability

A booking becomes confirmed only when Trivo issues a booking confirmation. Quotes and availability checks do not reserve a vehicle unless confirmed.

• Bookings are normally made by vehicle category, not by a guaranteed make, model, colour, registration number, or fuel type.
• If the booked vehicle is unavailable, Trivo may provide a similar or higher category. If no suitable vehicle is available, Trivo will offer a reasonable alternative or refund amounts paid for the unavailable rental.
• The official minimum rental period is one day. One-day rentals remain subject to the selected vehicle, location, availability, and season.
• Extensions require Trivo’s prior approval and payment. Keeping the vehicle beyond the agreed return time without approval is not an authorised extension.

3. Prices, Payments, and Currency

• The rental price, protection package, delivery fees, extras, taxes, and any agreed charges are shown in the booking confirmation or Rental Agreement.
• Payment may be accepted by cash, Visa, eligible debit card, or Apple Pay where available. The payment method may depend on the vehicle, booking channel, pickup location, and protection package.
• The renter must use a payment method accepted by Trivo and may be required to present a card in the primary renter’s name.
• Exchange rates shown in another currency are estimates. Amounts stated in Jordanian dinars (JOD) in the Rental Agreement are controlling where applicable.
• Traffic fines, tolls, fuel, damage, cleaning, missing items, extensions, delivery changes, and other post-rental charges are not hidden fees; they are charged only when applicable under these terms.

4. Cancellation, Refund, and No-Show Policy

• Cancellation 36 hours or more before the scheduled pickup: full refund of the prepaid rental amount.
• Cancellation less than 36 hours before pickup, but before the scheduled pickup time: 50% refund of the prepaid rental amount.
• No-show or cancellation after the scheduled pickup time: no refund unless Trivo confirms otherwise in writing.
• Approved refunds are normally processed within 5–7 business days. The bank or payment provider may require additional time to show the funds.
• Optional services already provided, payment-processing costs that cannot be recovered, and non-refundable third-party charges may be deducted where legally permitted and clearly applicable.

Flight delays: Customers collecting at an airport must provide correct flight details and notify Trivo of changes. A verified flight delay is not automatically treated as a no-show while communication remains active, but availability and after-hours charges may apply.

5. Pickup, Delivery, and Return

Queen Alia International Airport (AMM)

• Airport pickup uses a meet-and-greet handover. The usual meeting point is Starbucks in Arrivals unless the confirmation states otherwise.
• Airport return is normally coordinated at Departures. The renter must follow the return instructions and contact Trivo before arrival.

Amman and other locations

• Hotel, home, office, and on-demand delivery may be available across Amman. Free delivery applies only where shown or confirmed.
• Delivery or collection in Aqaba, Petra, the Dead Sea, Wadi Rum, Madaba, the King Hussein Bridge area, or other locations is subject to availability and the fee shown during booking or agreed in writing.
• Normal service hours are 09:00–19:00. Pickup or return outside these hours may carry an after-hours fee, normally USD 20 when applicable and confirmed.
• The renter must inspect the vehicle, check the recorded fuel and mileage, and report any unrecorded damage before leaving the handover location.
• The renter remains responsible for the vehicle until it is returned at the agreed location and accepted by Trivo or an authorised representative.

6. Late Return, Extension, and Location Changes

• Return the vehicle on the agreed date, time, and location. Contact Trivo immediately if a delay is expected.
• A delay exceeding one hour may be charged as an additional rental day, plus any affected protection, extras, delivery, or operational costs.
• Unauthorised late retention may invalidate protection, trigger recovery action, and make the renter responsible for resulting losses.
• Changing the return city or location requires prior approval and may result in a one-way, delivery, or collection fee.

7. Fuel, Kilometres, Cleanliness, and Vehicle Condition

• Return the vehicle with the same fuel level recorded at pickup unless a prepaid-fuel option was purchased. Missing fuel and applicable refuelling service costs may be charged.
• Use only the correct fuel shown on the fuel cap, key tag, or vehicle instructions. Wrong-fuel damage and recovery are the renter’s responsibility and are not covered by protection packages.
• Mileage is unlimited only when stated in the booking. Otherwise, the confirmed mileage allowance and excess-kilometre rate apply.
• Return the vehicle in reasonably clean condition. Charges may apply for smoking, burns, stains, excessive sand or dirt, pet hair or damage, strong odours, biohazards, or cleaning beyond normal rental use.
• The renter is responsible for missing or damaged keys, documents, number plates, tools, spare tyre, accessories, child seats, Wi-Fi devices, and other supplied items.

8. Permitted Use and Geographic Restrictions

Jordan only: Trivo vehicles may not leave Jordan. International border crossing, attempted border crossing, export, or transport of the vehicle outside Jordan is strictly prohibited.

• Drive only on legally open, suitable roads. Off-road driving, sand dunes, beaches, rocky tracks, flooded roads, unpaved shortcuts, and closed roads are prohibited unless Trivo gives specific written authorisation for an eligible vehicle and route.
• The vehicle may not be used for racing, speed testing, driver training, towing, pushing another vehicle, paid passenger transport, unlawful activity, or any purpose not approved in the Rental Agreement.
• Do not overload the vehicle or exceed its passenger, luggage, or towing limits.
• Smoking is prohibited in the vehicle. Pets require prior approval and appropriate protection of the interior.

9. Driver Responsibilities and Prohibited Conduct

• Only authorised drivers may drive the vehicle. The renter remains responsible for every authorised driver’s conduct.
• Driving under the influence of alcohol, drugs, intoxicating substances, or medication that impairs driving is prohibited.
• The renter must lock the vehicle, safeguard all keys, close windows, use reasonable security precautions, and never leave keys or valuables unattended inside.
• The renter must stop driving and contact Trivo if a warning light, overheating, low oil pressure, unusual noise, tyre failure, or unsafe condition appears. Continuing to drive may make resulting damage fully chargeable.
• The vehicle may not be repaired, modified, towed, or supplied with parts without Trivo’s prior approval, except where immediate action is required to protect life and is reported promptly.

10. Insurance, Protection Packages, Excess, and Deposits

The selected protection package, excess, and security deposit are confirmed during booking and in the Rental Agreement. Protection is subject to reporting requirements, permitted use, and exclusions. Full details appear on the Insurance & Protection Policy page.

• Basic: excess up to USD 700, security deposit USD 700. Basic CDW and third-party liability; tyres, windshield, theft, interior and PAI not included.
• Gold: excess JOD 200 (about USD 300), security deposit USD 300. Reduced excess with theft, tyre and windshield protection; standard roadside support.
• Platinum: zero excess for covered incidents, no security deposit. Full CDW + LDW, broader listed protection and VIP roadside coordination.

Important: Zero Excess and No Deposit do not mean unlimited coverage. Fines, fuel, cleaning, missing items, prohibited use, negligence, border crossing, off-road use, wrong fuel, unauthorised drivers, missing police reports, and other exclusions remain chargeable.

11. Security Deposits and Post-Rental Charges

• Basic requires a USD 700 security deposit. Gold requires a USD 300 security deposit. Platinum requires no security deposit.
• A deposit is a temporary security amount and is separate from the excess. Release is initiated after return and inspection, subject to known charges; bank processing time may vary.
• No-deposit rentals remain subject to lawful post-rental charges. By accepting the Rental Agreement, the renter authorises Trivo to charge documented amounts due under these terms, including fines received after return.
• Where practicable, Trivo will provide supporting information for post-rental charges. Disputed charges should be raised promptly with the booking or rental reference.

12. Roadside Assistance

• 24/7 standard roadside support is available with all protection packages. Platinum includes VIP priority coordination.
• For a mechanical fault not caused by the renter, Trivo will arrange assistance, repair, or a replacement vehicle as reasonably possible and subject to availability.
• Support does not automatically make every service free. Customer-caused events — such as lost or locked-in keys, wrong fuel, empty fuel tank, avoidable battery discharge, tyre damage from misuse, off-road or sand recovery, or unauthorised towing — may be charged.
• Always contact Trivo before arranging towing, repair, tyre replacement, or roadside work.

13. Accidents, Damage, Theft, and Police Reports

Police report required: After any accident, collision, theft, attempted theft, or material vehicle damage, the renter must notify Trivo immediately and obtain the official police accident report, commonly called a Kroka. This requirement also applies to Platinum Protection.

1. Stop safely, remain at the scene, switch on hazard lights, and call 911 if anyone is injured or the road is unsafe.
2. Contact Trivo immediately by phone or WhatsApp at +962 7 9920 4035 and share the location and incident details.
3. Notify the police, cooperate fully, and obtain the official report or report reference.
4. Do not admit liability, make a private settlement, leave the scene, move the vehicle contrary to police instructions, or authorise repair or towing without Trivo’s approval.
5. Take clear photos and video of the vehicles, damage, number plates, road position, signs, and surrounding area, and provide all documents to Trivo.

Failure to report promptly or obtain the required official report may invalidate the selected protection and make the renter responsible for the full loss, damage, recovery, and related costs.

14. Traffic Fines, Violations, Tolls, and Impoundment

• The renter is responsible for all traffic fines, parking violations, tolls, camera offences, towing, storage, impoundment, and legal or administrative costs arising during the rental period.
• A reasonable administration charge may apply for processing fines or official requests where disclosed in the Rental Agreement or permitted by law.
• Liability continues after the vehicle is returned if a fine or official notice relates to the rental period.

15. Breakdown, Replacement Vehicle, and Service Interruption

• If a non-customer-caused mechanical failure prevents safe use, Trivo will make reasonable efforts to repair the vehicle or provide a suitable replacement, subject to location and availability.
• A specific replacement model or category is not guaranteed. Trivo is not responsible for delays caused by police procedures, road closures, weather, remote access, parts availability, or circumstances beyond reasonable control.
• No replacement or refund is due where the interruption results from prohibited use, negligence, wrong fuel, lost keys, an unauthorised driver, failure to follow instructions, or another customer-caused event.

16. Loss, Damage, and Renter Liability

• The renter is liable up to the applicable excess for a covered incident when all protection conditions are satisfied.
• The renter may be liable for the full amount of loss or damage where protection is excluded or invalidated.
• Recoverable amounts may include repair or replacement, towing, recovery, storage, appraisal, loss of use where permitted, missing items, diminished value where legally applicable, and reasonable administration costs.
• Personal property left in or attached to the vehicle is not covered by Trivo’s vehicle protection packages.

17. Termination and Vehicle Recovery

Trivo may terminate the rental and recover the vehicle if the renter breaches these terms, provides false information, fails to pay, uses the vehicle unlawfully or dangerously, allows an unauthorised driver, attempts to cross a border, abandons the vehicle, or fails to return it as agreed. The renter remains responsible for lawful recovery and related costs caused by the breach.

18. Privacy and Personal Information

Trivo processes personal, identity, contact, payment, booking, driver, vehicle, location, incident, and communication information as reasonably required to provide the rental, prevent fraud, meet legal duties, manage claims, process fines, and protect vehicles. Please refer to Trivo’s Privacy Policy for further details.

19. Liability and Force Majeure

To the extent permitted by Jordanian law, Trivo is not liable for indirect or consequential loss, missed flights, lost reservations, personal belongings, or travel disruption arising from traffic, weather, road closures, accidents, police action, breakdowns, third-party conduct, or events beyond reasonable control. Nothing in these terms excludes liability that cannot legally be excluded.

20. Governing Law, Language, and Severability

• These terms and each Rental Agreement are governed by the laws of the Hashemite Kingdom of Jordan. Jordanian courts have jurisdiction unless mandatory law requires otherwise.
• If any provision is invalid or unenforceable, the remaining provisions continue in effect.
• An English or translated website version may be provided for convenience. The signed Rental Agreement and any controlling Arabic legal documents prevail where required by law or where a material inconsistency exists.
• Trivo may update these website terms. The version accepted or in effect when the booking is confirmed applies unless a later change is required by law or expressly agreed.

21. Contact Trivo Car Rental

For booking changes, cancellations, roadside support, accidents, extensions, or questions about these terms:

Service area: Jordan only, including Queen Alia International Airport (AMM), Amman, Aqaba, Petra, the Dead Sea, Wadi Rum, Madaba, and other confirmed locations.