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TERMS AND CONDITIONS POLICY

TERMS & CONDITIONS OF THE RENTAL AGREEMENT

OBLIGATIONS OF THE RENTER

  1. Agreement Acceptance
    1. The renter agrees to all terms of this Rental Agreement and receives a copy of it.
    2. The renter acknowledges receiving the vehicle and its accessories in good and safe condition.
  1. Driver Requirements
    1. Minimum age for Jordanian citizens: 24 years with a valid driver’s license held for at least 1 year.
    2. Minimum age for non-Jordanian renters: 21 years with a valid driver’s license held for at least 1 year.
    3. Drivers under 24 years of age are subject to an additional surcharge of $7 (5 JOD) per rental day.
    4. The driver must comply with all Jordanian traffic laws and regulations.
  1. Vehicle Responsibility
    1. The renter is responsible for the vehicle from the time it leaves Trivo’s premises until it is returned and signed in by an authorized Trivo representative.
  1. Vehicle Return
    1. With all accessories (tires, tools, documents, etc.) in the same condition as received, except for normal wear and tear.
    2. On the agreed date and time, or earlier if requested by the company.
    3. To the agreed location, unless otherwise approved in writing; otherwise, a drop-off fee will apply.
    4. With the same fuel level as received, unless the prepaid fuel option was purchased.
    5. Clean inside and outside; excessive dirt will result in a cleaning fee.
    6. Smoking is strictly prohibited; evidence of smoking will incur a $40 (30 JOD) cleaning fee.
  1. Permitted Use
    1. Driving in prohibited or restricted areas (off-road, desert, beaches, or roads closed by the Jordanian Road Administration) is not allowed.
    2. Driving outside Jordan without prior written approval is prohibited.
    3. Operating the vehicle under the influence of alcohol, drugs, or other intoxicants is prohibited.
    4. Allowing an unregistered driver to operate the vehicle will void insurance coverage.
    5. The vehicle may not be used for paid passenger transport, towing, racing, or illegal activities.
  1. Liability for Damages
    The renter is fully liable for damages not covered by insurance, including but not limited to:
    1. Off-road or water-related damage.
    2. Gross negligence or intentional acts.
    3. Using the wrong fuel type.
    4. Damage to tires, wheels, suspension, glass, or undercarriage (unless optional coverage is purchased).
  1. Fines and Violations
    1. The renter is responsible for all traffic fines and parking tickets incurred during the rental period.
    2. There are no road tolls or rental-related taxes in Jordan.
    3. An administrative fee may be charged for processing such fines.
  1. Delays or Cancellations
    1. A delay of more than 1 hour after the agreed return time may result in a full day’s rental charge plus a $20 (15 JOD) late fee.
    2. Cancellations within 24 hours of pickup or no-shows will be charged the full rental amount.
  1. Accidents and Incidents
    1. The renter must immediately notify the police and the company in case of an accident and obtain a police report.
    2. No repairs may be made without the company’s written approval.
  1. Financial Authorization
  1. The company is authorized to charge the renter’s credit/debit card for any costs, fines, or damages for up to 15 days after the vehicle is returned.

OBLIGATIONS OF TRIVO CAR RENTAL

  1. Vehicle Condition Guarantee
    1. The company ensures the vehicle meets all safety and registration standards.
    2. The company may substitute the reserved vehicle with a similar or upgraded model if the reserved type is unavailable.
  1. Mechanical Issues
    1. If a fault occurs not caused by the renter, the company will repair the vehicle or provide a replacement as soon as possible.
    2. If the breakdown exceeds 24 hours, one rental day will be refunded.
    3. If the breakdown is proven to be caused by driver misuse, the renter will be charged the full rental days while the vehicle remains in the workshop.
  1. Information to Renter
    1. The company will explain the rental terms, especially the renter’s obligations.
    2. For foreign renters, the company will clarify Jordanian traffic laws and road signs. (Note: There are no specific restrictions on unpaved road driving under Jordanian law, but off-road driving remains prohibited under this agreement).
  1. Liability Insurance
    1. The company maintains valid liability insurance for all operations.
  1. Personal Belongings

    1. The company is not responsible for loss or damage to personal items inside or on the vehicle.