To make your journey with Trivo smoother and more informed, we've collected the most common questions from our customers and answered them all in one place — right here.
The car will be ready in the airport parking, so you won’t need to leave the terminal. Just present your valid passport and driver’s license (or upload them in advance), and the process will only take a few minutes.
Simply drive the vehicle back to our designated parking area at the airport. Our representative will meet you there, inspect the vehicle, and complete the return quickly. We also accommodate early-morning or late-night flights if you notify us in advance.
Yes, we provide delivery and collection services to these destinations for an additional fee. The cost will appear clearly when you make your booking.
A valid driver’s license, a credit or debit card in your name, and a passport or Jordanian ID.
21 years old. A young driver surcharge may apply if under 25.
We accept Visa, Mastercard, and major debit cards. Cash is also accepted.
Yes, for select categories. A security deposit will still be required.
Yes. A refundable security deposit is required at the time of pick-up (700 USD).
Your rental includes the base daily rate, unlimited mileage, basic insurance (CDW), and all applicable taxes. Extras like full coverage insurance, child seats, and Wi-Fi are available for an additional fee.
Yes, we offer Super Collision Damage Waiver (SCDW) that eliminates all financial responsibility for damages.
If you decline our insurance and rely on your credit card coverage, you remain fully liable until your provider settles any claim.
Yes, if your license is in English or Arabic, or if it’s a valid license from your country that permits driving.
48 hours. Additional hours may incur extra charges or be counted as a full day.
Yes, 24/7 emergency roadside support is available for all customers.
If the exact car model you booked is not available, it is our responsibility to provide you with an upgraded or better category vehicle at no additional cost.
Yes, they can be reserved in advance during booking for a small daily fee.
Yes. Most vehicles include Bluetooth and USB ports for connectivity.
Yes. GPS devices and 4G Wi-Fi routers (connects up to 5 devices) are available as add-ons.
You’ll receive the vehicle with the same fuel level it had at pickup, and you must return it with the same amount.
No. Our vehicles are only allowed to be driven within Jordan unless written permission is granted.
Contact us via email or phone up to 24–48 hours before your pickup time.
Cancellations made 48+ hours before pick-up are free. Less than 48 hours may incur a fee.
No refund is offered for unused rental days once the contract has started.
Please notify our team and take photos immediately. It will be documented in your rental record.
We monitor flight numbers and hold reservations for up to 2 hours after your scheduled time.
Call emergency services (911), then our 24/7 Trivo assistance line. A police report (KROKA) is required.
Call us immediately. We’ll dispatch roadside assistance or arrange a replacement vehicle.
Yes, we offer hotel and home delivery within city limits. Fees may apply.
Yes, we provide a key-drop box at select locations. Instructions will be shared with your booking.
We recommend arriving at our return location at least 2 hours before your flight time.
The renter is responsible for all fines or violations during the rental period. We may charge an administrative fee.
