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INSURANCE POLICY – YOUR SAFETY, YOUR CHOICE

At Trivo, your peace of mind on the road is our top priority. We understand that every trip is different, and that's why we offer flexible insurance options tailored to your needs with full transparency and no hidden costs.

You can choose your preferred protection package during the online booking process, with options ranging from basic legal coverage to zero-excess full protection.

Available Insurance Packages

At Trivo, we offer three levels of protection designed to match your needs, budget, and driving plans across Jordan. Each plan gives you a different level of coverage, so you can choose how much protection and financial responsibility you’re comfortable with.

🥉 Basic Protection (Included with Every Rental)

Essential Coverage – Lowest Cost

This is the standard protection included with every booking, providing the minimum legal coverage required in Jordan.

✔ Includes:

  • Third Party Liability Insurance
  • Basic Collision Damage Waiver (CDW)

👉 Best for: Customers looking for the lowest price and willing to take higher risk.

🥈 Gold Protection (Optional Upgrade)

This plan offers a high level of protection, covering most common risks during your rental.

✔ Includes:

  • Full Collision Damage Waiver (CDW + LDW)
  • Theft Protection
  • Tire & Windshield Protection
  • 24/7 Roadside Assistance

👉 Best for: Customers who want a balance between price and protection.

🥇 Platinum Protection (Recommended) ⭐

Full Coverage – Zero Risk Experience

This is our most complete protection package, designed to give you total peace of mind during your rental.

✔ Includes:

  • Full Collision Damage Waiver (CDW + LDW)
  • Theft Protection
  • Tire & Windshield Protection
  • Interior Protection
  • Personal Accident Insurance
  • 24/7 Roadside Assistance VIP
  • Zero Excess
  • No Deposit Required

👉 Best for: Customers who want a completely stress-free rental with no financial risk.

What's Not Covered

Even with Full Protection, the following are not covered by any insurance plan:

Damages caused by:

  • Reckless driving or driving under the influence
  • Driving off-road or in unauthorized areas
  • Using the wrong type of fuel
  • Tampering with the engine, transmission, or battery
  • Misuse of the vehicle interior (smoking, sitting/standing on seats, etc.)

Other exclusions:

  • Lost or damaged accessories (keys, GPS devices, documents, or child seats)
  • Fines, fees, and violations (parking tickets, speeding fines, tolls, and tunnel fees)
  • Towing costs due to customer error (e.g., getting stuck in sand, water, or remote areas)

Security Deposit Policy

At Trivo, we believe in keeping things clear, flexible, and fair especially when it comes to your money. We apply a refundable security deposit based on the insurance coverage you choose at the time of booking.

If You Purchase Insurance (Gold Protection):

  • A refundable deposit of only 50 JOD is held to cover possible traffic violations (e.g. parking fines, speeding tickets)
  • No large amount is blocked on your card
  • The deposit is automatically released a few business days after your rental ends, provided no violations are reported

If You Do Not Purchase Insurance:

  • A deposit of $700 USD will be held as security for potential damage, accidents, or violations
  • This amount is refundable at the end of your rental, subject to inspection and clearance may take up to 14 days to be fully released, depending on your bank.

All deposit procedures are in line with Jordanian rental regulations, and are clearly explained before checkout. Our goal is to give you full control and peace of mind throughout your rental journey.

Book with confidence. Drive with Trivo.